Atlassian Services

Jira Administration

Full lifecycle Jira administration for Software, Service Management, and Work Management.

B4IT provides comprehensive Jira administration across all Jira product lines. Whether you need day-to-day operational support or a full instance overhaul, we handle the complete configuration stack.

What we deliver

• Custom field creation, context configuration, and rationalisation across schemes
• Workflow design, transitions, conditions, validators, and post-functions
• Permission scheme design for complex multi-team, multi-department environments
• Screen, notification, and issue type scheme management
• Project creation, configuration, and ongoing governance
• User and group management, role assignment, and access reviews
• Dashboard and filter setup for teams and leadership
• Audit log reviews, performance troubleshooting, and health checks

Cloud Migration (JCMA / CCMA)

End-to-end Server and Data Center to Cloud migrations.

With Jira Server end-of-life complete, many organisations still run on Data Center or legacy Server instances. B4IT specialises in full migration delivery using Atlassian's official migration tools.

What we deliver

• Pre-migration audit: custom fields, workflows, user base, apps, integrations
• Migration scoping and effort estimation
• JCMA (Jira Cloud Migration Assistant) configuration and execution
• CCMA (Confluence Cloud Migration Assistant) delivery
• User identity mapping and Atlassian account reconciliation
• Custom field deduplication and rationalisation before migration
• App compatibility assessment and replacement strategy
• Cutover planning, test migrations, and production migration runs
• Post-migration validation and issue resolution
• Multi-instance consolidation into a single Cloud instance

ScriptRunner & Groovy Development

Custom automation and logic that native Jira cannot handle.

When built-in Jira automation hits its limits, B4IT writes Groovy scripts using Adaptavist ScriptRunner and the HAPI framework. We've built everything from simple field population scripts to complex multi-system orchestration logic.

What we deliver

• Post-functions: custom field updates, issue linking, sub-task creation, external API calls
• Listeners: event-driven automation responding to Jira issue events
• Behaviours: dynamic field visibility, validation, and population in create/edit screens
• Script validators: complex business rule enforcement before issue transitions
• Custom REST endpoints: build lightweight APIs on top of Jira
• Scheduled jobs: automated maintenance tasks running on cron schedules
• Bulk operations: mass updates via script console
• HAPI scripting for Jira Service Management customisations

Confluence Management

Structured, governed Confluence spaces for growing teams.

Confluence is only useful if it's well-organised and consistently maintained. B4IT sets up Confluence from scratch, migrates existing instances, and establishes governance models that keep content useful over time.

What we deliver

• Space architecture design and creation
• Permission model design (global, space-level, and page restrictions)
• Template library setup for consistent page creation
• Content migration from legacy systems or other Confluence instances
• CCMA migrations from Server/Data Center to Confluence Cloud
• User and group management
• Confluence Cloud integration with Jira (linking, macros, project pages)
• Audit and clean-up of abandoned spaces and stale content

Jira Service Management (JSM)

Service desk design and implementation for IT and business teams.

B4IT designs and implements JSM service desks from first principles — covering everything from portal UX to SLA modelling, approval workflows, and agent queues.

What we deliver

• Service project creation and configuration (IT, HR, Finance, Legal use cases)
• Request type design and customer portal customisation
• SLA metric definition and configuration
• Queue design for agent teams and triage workflows
• Approval workflow design using Jira native and third-party tools
• Complex permission modelling: portal-only customers, agents, approvers, team managers
• Escalation paths and cross-project linking
• Insight/Assets integration for CMDB and asset-linked requests
• Automation rules for ticket routing, assignment, and escalation